By Andrew John

VOIP communications have been gaining ground over conventional telecoms for some time - here are some of the reasons why:

1. Lower Call Rates to Terrestrial Numbers - many Voip call carriers offer low rate or free(inclusive) calls - Vonage, Telapliant, Gradwell.

2. Low Mobile Rates - Many UK VOIP call carriers offer mobile reates between 8 - 10p/min and rates as low as 3p/min using GSM gateways.

3. Cheaper International Calls - most VOIP providers offer very low or inclusive international calls.

4. Low Cost Line Rentals - UK ITSP's such as Gradwell offer unlimited outbound trunks deals which greatly reduce your monthly line retal costs.

5. Free Calls to Remote Workers & Branch Offices - by switching staff & all your offices to VOIP you will never pay to call these again.

6. Much Longer Call Recording - record more calls over longer periods without the need for a dedicated system - most VOIP PBX's will do this - you just need ample hard drive capacity.

7. Keep Your Phone Number - by porting your numbers to VOIP you may keep your numbers regardless of where you move to - as far as your clients are concerned - nothing has changes.

8. Automatic Call Diversion - your calls will be diverted automatically upon any failure of service to any number/s of your choice.

9. Shorter Contracts - most VOIP carriers have short contracts - typically 1 - 3 months, leaving you free to switch should better deals come along

10. Improved Comms Control - change your systems, backup your PBX & create diverts remotely.

It's not always plain sailing to migrate to voiop as Companies like BT drag their heels with number porting & broadband quality varies with location. As with all telecom installations - success or failure is usually down to initial provisioning and the experience or incompetence of your installer.

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